Technical Support Specialist

MTI College - Technical Support Specialist

DIPLOMA PROGRAM
Earn the CompTIA A+ certification, the industry standard for technology careers

Kickstart a Career in Technical Support

While jobs overall are expected to grow by only 7 to 13 percent, the U.S. Bureau of Labor Statistics predicts that computer technician jobs will grow by 20 to 53 percent through 2018. This makes Sacramento technical support careers very appealing, and attainable with the right training. An MTI College Computer Technology education can help you take full advantage of the predicted growth in this sector.

Getting certified through one of the best Sacramento information technology (IT) programs available will prepare you for employment in one of several different positions, including computer repair technician, technology support specialist and help desk specialist. No matter which particular field is right for you, the Information Technology program at MTI College will give you a solid foundation on which you can begin your career.


Earn CompTIA A+ Certification

MTI offers Test Pass Assurance Program

Get hands-on with hardware and software

By the time you graduate from MTI’s Computer Technology program, you will have a working knowledge of most forms of computer hardware, and you will understand various computer applications. This will give you a strong foundation for being able to maintain computer systems for small businesses or for large corporations.

Graduate Edward Panacek

What I enjoyed most about my program is the very detailed and broad range of information we learn. I also enjoy how involved my teachers are and that if I have a question, I can get it answered quickly with one-on-one time.

Edward Panacek, Network Administration

View more testimonials


About the Technical Support Program

A computer technology education at MTI has distinct advantages over other Sacramento information technology programs. MTI College is among the few colleges in Northern California to be recognized as an official Microsoft IT Academy.

In as little as 42 weeks, the MTI Technology Support program will earn you the Computing Technology Industry Association (CompTIA) A+ certification. The A+ certification is recognized throughout the United States as the industry standard for computer professionals.

Graduates of the IT program will have access to MTI’s job placement assistance. This free service will help graduates find quality careers upon completion of the program by helping with resumes, job interviews, and much more.


Objective of the MTI College A+ Certification Training

The objective of A+ certification training is to prepare students for technical support and other IT careers. The information technology program is designed to help students pass the A+ Computer Technician exams and give students a comprehensive knowledge of computer and networking systems. Students who meet the requirements of the MTI Test Pass Assurance (TPA) program will receive their A+ certification vouchers at no additional cost and are eligible to attempt their certification exam in our on-campus testing center.


Technical Support Job Description

Those holding computer technology and computer operator positions are responsible for an organization’s computer system. In one of these positions, you will monitor computer activity and computer user activity. You will also ensure that the computer system and all peripheral devices are operating according to specifications. It will be your responsibility to troubleshoot computer systems, repair computer equipment, and install new hardware and software.


Review Program Assessment Data

PDF FileTechnical Support Specialist Program Assessment 2012 (PDF)


Program Details

View related occupations, program graduation rate, tuition and fees, placement rate, and median loan debt.

Tuition and Registration: $15,235

Books and Supplies: $1,919

Award Year Adjusted Job Placement Rate: 82%

Award Year Unadjusted Job Placement Rate: 38%


Based on the number of Technical Support Specialist graduates in the 2014-2015 award year (7/1/2014 – 6/30/2015) who registered for graduate placement services and secured employment in their field of study, and those who did not register and successfully obtained employment on their own.

MTI’s job placement rate calculations are based on the award year July 1 to June 30. The unadjusted rate represents the percentage of total graduates who obtain employment in or related to their field of study. The adjusted rate represents the percentage of graduates who are actively looking for work and obtain employment in or related to their field of study. The adjusted rate does not include graduates who are not looking for work for reasons such as continuing education, remaining at current place of employment, military service, health issues, death, etc. For more information on these calculations, refer to the Job Placement Rate Calculation page.

Percentage of students who graduate within the published timeframe: 60%

Note: The percentage shown above represents students who graduated from the program on or before the published graduation date. The majority of the remaining students completed the program within the timeframe allowed by the U.S. Department of Education, which is 150% of the normal program length. A student’s graduation date may be delayed by a few days or a few months due to circumstances such as the need to retake a course or the need for a leave of absence to care for an ailing family member.

Title IV: $12,589

Private Educational Loan Debt: $0

Institutional Financing Debt: $0

All information provided in compliance with U.S. Code 75 FR 66948 §668.6.

Review Gainful Employment data in compliance with U.S. Code 34 CFR 668.6(b)(2)(iv).


Learn more in the 2016 MTI College Catalog (PDF).


Other Technology Training Options from MTI

MTI College of Sacramento also offers an Associate Degree program in Network Administration and Security. Learn more about the program to find out which is best for you.

Apply to MTI’s Technical Support Program

To apply to MTI’s technical program, simply fill out the form on the right side of the page or visit our applications page. Upon completion, you will be contacted by and MTI admissions advisor who will help you through the rest of the process as well as answer any questions you may have. Apply to Sacramento’s best IT training program today!

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