Technical Support Specialist Diploma Program

This diploma program may be completed in approximately 36 weeks

Objective:
To prepare the student for employment in end-user application work, computer operations, technical support, or a related computer field. This program is designed to help students prepare for the CompTIA A+ Computer Technician Certification Exams. Certification vouchers are provided at no additional charge to students who meet requirements of MTI's Test Pass Assurance (TPA) program.

Students who successfully complete this program are eligible to be considered for advancement to Year Two of the Microsoft Systems Engineer degree program with the addition of M130A and M130B, Mathematics Concepts, and GE200, English Composition.

Description:
Computer Operators and Technicians are responsible for maintaining an organization's computer system. They monitor the activities of all the users on the system, as well as ensuring the operation of all peripheral devices.  Technicians typically maintain, troubleshoot, and install microcomputer hardware components and software.

Training Requirements:
The Computer Operator/Technician should have knowledge of microcomputer hardware and operating systems; keyboarding skills; and the ability to use various computer applications and maintain, troubleshoot, and install microcomputer hardware components and software.

Employment Trends:
The U.S. Bureau of Labor Statistics predicts a faster-than-average growth in career opportunities in the field of Management Information Systems. With additional education, the entry level computer operator can advance to programmer, application specialist and network administration.

Career Avenues:
Computer Technician
Computer Operation
Help Desk Support
Tape Librarian
Application End-User