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Paul Mitchell The School Newsletter
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 Dear Future Professionals,
Who do you ask when you need advice? Many people get relationship advice from a friend who’s never had a serious relationship or from someone who’s been divorced three or four times. They get career advice from someone who busses tables at a fast-food restaurant. They spend time with people who don’t support their dreams or who laugh at their fantasies of how successful they want to be. Who are your coaches, mentors, and people who want to play with you on a level that supports the lifestyle you want to live? It’s absolutely crucial to choose the people who influence you.
Paul Mitchell School owner Giulio Veglio walked into his school one day and noticed that the leadership team was reverting back to the “old school” leadership style of policing and dictating so he fired them all as managers and rehired them as coaches. Giulio’s strategy was instantly effective: he saw a tremendous change in the way people approached their jobs, the Future Professionals, and each other. “When you give people the title of manager, they become the boss,” he says. “When you give them the title of coach, they become more of a helper than a dictator.”
What would happen in your school or workplace if everyone started thinking of themselves as coaches rather than as managers, bosses, or even leaders? How would that change the way you work with each other?
One of my favorite coaching books is Coaching for Performance by John Whitmore. He says that the two roles of a manager are to get the job done and to grow their staff. Managers get so caught up in getting the job done that they don’t have time to grow their staff. Coaches, on the other hand, welcome the responsibility. They get the job done by allowing the manager to focus on uncovering the potential and undetected talents of the team.
Coaching is both an attitude and a behavior. By creating a coaching environment, you can build relationships, trust, growth, and the strength of your team.
— Mary Burlingame
Director of Coaching for Paul Mitchell Schools
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Lyn Christian
 As CEO of Soul Salt Inc. Life Strategies and Business Coaching and CEO of Head Trip Audio, the audio magazine for small business owners, Lyn Christian started her professional journey in academia as a teacher, moved to corporate America where she rose from writer and developer to director of innovation in two different companies, and then arrived in the world of free-agent work and entrepreneurship. A sought-after speaker and coach, her clients include several Paul Mitchell Schools.
“People are often elevated to leadership and management positions because they can perform their work more effectively than those around them,” Lyn says. “About 75% of them rise to that standing without formal management leadership training. They’re entrepreneurs, great visionaries, leaders in their own right, and yet they may not have been taught how to leverage the team around them.” Lyn coaches leaders in skills such as time management, productivity, influencing the bottom line and profitability, retention, and communication, as well as one of the most powerful pieces, helping managers learn how to be coach-like in their role.
Lyn believes there are two main elements in coaching: accountability and training. “The element of accountability is critical to the success of coaching,” she says. “Having an action item and knowing you’re going to report back to another adult who has your best interests in mind makes you complete your assignment or take more thought.” Her preferred training method is asking rather than telling to draw people into their own learning process, then raising awareness and holding people responsible for what they’re aware of.
 CLICK HERE to discover how a powerful life and business coach can help anyone fast-track their success. Learn the four basic steps of a coaching session and the five aptitudes that will determine your future success in the work world.
To learn more about Lyn, her company, or her writing and speaking, go to www.soulsalt.com or call (801) 556-9838.
If you enjoyed this month’s audio message, you’ll love our MASTERS Audio Club. Each monthly program features interviews, success secrets, and business-building presentations by the absolute best leaders in and out of the beauty industry. To learn more, visit www.mastersaudioclub.com or call (800) 459-4007.
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We’ve Done It Again!
Paul Mitchell Schools Win 2 Franchise Awards
 For the third year in a row, the Paul Mitchell Partner School franchise has made it to the top 10 of Franchise Times magazine’s Fast 55, a ranking of the fastest growing young franchises. To make the Fast 55, a franchise company must be a brand that has been franchising for five years or less and they must exhibit positive franchise unit growth for each year during this period.
Paul Mitchell Schools entered the Fast 55 at #7 in 2006, moved up to #6 in 2007, and held at #6 in 2008—the year the company intentionally slowed down—making it the ONLY franchise from last year’s top 10 to repeat again this year.
Paul Mitchell Schools also took top honors in Franchise Business Review’s 2008 Franchisee Satisfaction Awards. Each year, the organization surveys thousands of franchise owners. The winning franchise opportunities have been rated among the very best opportunities by their own franchisees—the real franchise experts! Paul Mitchell Schools took Best in Category in the Health and Beauty franchise category and came in #2 in the Top 50 Franchises – Midsize Systems.
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School's in Session
Paul Mitchell Schools celebrated two school grand openings on February 21, 2008. Both were attended by their city’s mayors, making these the fourth openings in recent months to draw such noted dignitaries. (Mayors also attended the openings of the Santa Barbara and East Bay Paul Mitchell Schools.)
Located in a redesigned mid-century modern bank building, the 20,000-square-foot Paul Mitchell The School – Phoenix campus was the first stop on the grand opening tour. Paul Mitchell CEO John Paul DeJoria and Dean of Paul Mitchell Schools Winn Claybaugh joined co-owners Mike Helm and Paul Mitchell Artistic Directors Scott Cole and Linda Yodice, Phoenix mayor Phil Gordon, and city councilman Claude Maddox for the ribbon-cutting festivities.
At the Academy of San Mateo – A Paul Mitchell Partner School, owner Donna Brereton and her Future Professionals greeted guests with a Hollywood glamour theme. The entire student body of the Cosmetology School of Fresno – A Paul Mitchell Partner School took a three-hour bus ride to join San Mateo mayor Carole Groom, members of the chamber of commerce, and numerous Paul Mitchell School owners for the red carpet event.
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Paul Mitchell The School – Phoenix
3423 West Bethany Home Road
Phoenix, AZ 85017
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(602) 246-1616 |
(L–R) Owner Mike Helm, Mayor Phil Gordon, John Paul DeJoria, Owners Linda Yodice and Scott Cole, Winn Claybaugh, Financial Aid Advisor Lorice Gray, and City Councilman Claude Maddox
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Academy of San Mateo
A Paul Mitchell Partner School
159 2nd Avenue
San Mateo, CA 94401
www.academyofsanmateo.com
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(650) 375-8033 |
John Paul DeJoria, Owner Donna Brereton (center in black), Mayor Carole Groom, and Winn Claybaugh are flanked on each end by a member of the San Mateo Chamber of Commerce
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Meet Your Match!
Michelle Cupka, a graduate of the Ohio Academy – A Paul Mitchell Partner School, met her perfect match on Paul Mitchell Connect. This amazing new resource hooks up fabulous salons with the industry’s most talented and qualified Future Professionals. Visit www.PaulMitchellConnect.com and browse through hundreds of recent Paul Mitchell School grads nationwide. They’re ready to bring their incredible skill sets, enthusiasm, humor, business-building knowhow, and passion for the industry to that empty station in your salon.
 Dear Paul Mitchell Connect,
When I first graduated from The Ohio Academy – A Paul Mitchell Partner School, I was nervous. I went to work for a well-established (non-Paul Mitchell) salon near my home. It didn’t take long for me to realize how much I missed the Paul Mitchell culture I had grown accustomed to while attending school.
I called my school Admissions Leader, Randi Futey, to discuss my situation. She suggested I post a profile on Paul Mitchell Connect. Within a week the owner of a brand-new Focus Salon called Capello Salon located in Macedonia, Ohio contacted me.
So far I am having a blast learning new things every day and loving the environment. I’m so happy to be back in the Paul Mitchell world, developing my skills both as a stylist and a person.
Thank you Paul Mitchell for your interest and support in MY future! You’re the best!!
Fondly,
Michelle Cupka
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SCHOOLS IN THE NEWS
The Campus Visits Leeza’s Place
One week after a record-breaking snowstorm canceled their scheduled trip, staff members and Future Professionals from The Campus – A Paul Mitchell Partner School braved the elements to visit Leeza’s Place at Provena Saint Joseph Medical Center in Joliet, Illinois. Since The Campus is relatively new and this is their first year with the annual Magic of Memories FUNraising campaign, School Director John Kanski wanted his team to see where their FUNraising dollars would go.
On the way to Leeza’s Place, the group watched a DVD about this year’s supported organizations. Upon arrival, they listened to a taped conference call of Winn Claybaugh, Larry King, Leeza Gibbons, and John Paul DeJoria. As a bonus, they received an uplifting and inspiring call from Leeza Gibbons, followed by one from Winn Claybaugh. The group received a tour of the facility, lunch, and special gifts including Leeza’s Place T-shirts and Leeza’s “Reflections” CD. On the return trip, they learned new brainstorming techniques and brainstormed FUNraising ideas.
Dr. James Huysman, executive director and cofounder of the Leeza Gibbons Memory Foundation, says the organization has offered to do free creative, fun, and experiential half-day recharge workshops for all Future Professionals, salon workers, and school administrators for all Paul Mitchell Schools that are geographically close to a Leeza’s Place.
Writing about the school’s visit in her Web site blog (www.leezagibbons.com), Leeza said, “We are the company we keep and we always appreciate the nice reflection on us we get from our association with the amazing John Paul DeJoria, the incomparable Winn Claybaugh and all the leaders, teachers, school owners and students at the Paul Mitchell Schools.”
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The Team That Plays Together Stays Together!
Paul Mitchell Schools Staff and Owners Head for Mexico
The John Paul Mitchell Systems “Behind the Bottle” philosophy represents the idea of providing support, resources, and mentors to help our businesses be more successful. What also creates the strength behind the bottle are the relationships we cultivate with each other.
 For over 20 years, Dean of Paul Mitchell Schools Winn Claybaugh has been cultivating relationships with his staff, partners, and colleagues by providing an all-expense-paid yearly vacation to spectacular destinations including London, South Beach Miami, Maui, Cabo San Lucas, and Puerto Vallarta. This year, over 120 Paul Mitchell Learning Leaders, Admissions Leaders, school directors, and school owners joined Winn in Puerto Vallarta for five days of fun, sun, reading, dancing, relaxation—and absolutely no business. To be eligible for the invitation-only trip, team members must be full-time employees for at least three years and must live by the Paul Mitchell Schools culture and standards of excellence. Learning Leaders have to reach level 3 or higher on their career path.
“The new generation of passionate staff members wants to belong to something,” Winn says. “They want to feel that work is not just work: it’s also a place where they feel loved, supported, and that they belong. Whether it’s an exotic yearly vacation or a barbecue at your house, you can find ways in which you can build relationships with the people you work with, away from the day-to-day work experience.”
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Develop the Habits of Success
By Susan Papageorgio
Owner of Inspired Learning
Professional Development Leader/Speaker for Paul Mitchell Schools
Everyone has habits—some good, some bad—and they make a real difference when it comes to your success. What do you think would happen if you had habits like consistently running a few minutes late, hardly ever smiling in public, never wearing makeup, and failing to recommend Take Home products during a consultation? Although they may seem tiny, habits like these can add up and sabotage your success. You can increase your chances for success by becoming your own coach and developing the habits of success.
Anything you do over a long period of time will become a habit. Being coachable means identifying the habits that keep you from success, looking at the habits of successful people, and practicing those good habits until they become automatic. Some people put more time and effort into planning a wedding or vacation than they do with their careers. If you’re serious about your career, following these four steps can help you create new habits that lead to success.
- Get clear. Be really specific about your top three or four goals and write them down. You may want to make your own mirror talker, create a dream board, or list your goals in your journal where you see them every day.
- Identify the habits that keep you from success and replace them with better ones. Sift through your current habits and identify the ones that keep you from making money, building clients, or being happy with your team. Identify any bad habits and make plans to let them go.
- Consistently focus on building better habits. Commit to long-term focus on what you really want. How long is long enough? As long as it takes!
- Find a coach or mentor. A coach could be a great book, a program or group, or an individual person.
Think about a major accomplishment or major failure in your life and ask yourself, “What got me to that point?” It’s usually a series of tiny decisions made over time. When you take responsibility for your little decisions and learn to make better ones, that series of better decisions will become better habits.
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Nishele Borges, Class of 2008
North Haven Academy – A Paul Mitchell Partner School
 As student council president and a member of the Design Team, Green Team, and Creating Magic FUNraising Team, Nishele Borges is clearly a dedicated and eager Future Professional. More important, though, she considers herself a survivor.
At age 15, Nishele was diagnosed with stage three non-Hodgkin’s lymphoma. A few months later her mother died from complications due to diabetes and kidney failure; five years later her father passed away. In 2005, after months of chemotherapy, eight surgeries, and two rounds of radiation treatment, Nishele was diagnosed with thyroid cancer and underwent two more surgeries. Although she is not currently in remission, she remains passionate about completing her education at North Haven Academy.
“Dying was never an option for me,” says the spunky 24-year-old. “I remember being diagnosed and saying, ‘All right, let’s go because I have a life to live.’ It’s just knowing that I have so much more to do and that these are just very small speed bumps in my life.”
 Nishele credits her family and friends with helping her stay so positive. “The school culture has also been a big blessing for me,” she says. “The environment is such a safe place that even though I have all this other stuff going on, I can leave it at the door and just be a normal person, going about my day, helping others, and doing what I love to do.”
Nishele’s immediate goals include graduating, becoming a Learning Leader, and opening her own school. Her long-term goals are simpler: “Living a happy, healthy life with friends and family around me. Money’s great but at this point I want my health more than anything else.”
Nishele’s advice for Future Professionals:
- Roll with the punches. Everybody will have things that set them back but there’s always, always, always going to be a very great day to follow.
- Think positively. Believe that something good will happen, and nine times out of ten it will.
- You control your own destiny. If you want something to happen, you have to make it happen.
“Knowing what Nishele has gone through at such a young age touches me in such a way. With all her setbacks, she’s always in school. You would never know what she’s experiencing. She’s always cheering and encouraging other Future Professionals to be strong, never give up, and always look for the positive message behind the negative experience.”
— Mario Landino
Dean, North Haven Academy – A Paul Mitchell Partner School |
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Jenner Feroah, Class of 2002
Paul Mitchell The School – Provo
 From the first moment Jenner Feroah picked up her scissors in cosmetology school, she knew she wanted to spend her life working in the world of hair. At The Salon Association’s Beacon Symposium, she was selected by her peers as Beacon student of the year. Immediately after graduation, she started as a support staff member at the Lunatic Fringe Salon company and worked her way up to master stylist, general manager in business coaching for all four salons, and business partner in the Parleys Way location in Salt Lake City, Utah.
The role of general manager in business coaching is a modern approach to the salon world. “Having a mentor who can walk you through your progress as a stylist allows you to take note of the milestones you reach,” Jenner says. “It’s wonderful to have someone in your corner coaching you through the process.”
Jenner meets with all 70 Lunatic Fringe employees every month to review their business milestones in productivity, client retention, and retail percentages. “My job is about teaching our people how to be business savvy and watch the numbers that make sense to ensure success tomorrow,” she explains. “Because we’re so success oriented and goal oriented, they look forward to their ‘one-to-one’ reviews as much as I do.
“I think our strong culture and customer service are really why Lunatic Fringe has grown so quickly and become successful,” Jenner adds. “People have a success coach in their corner mentoring them and helping them become the kind of stylist they want to become. If we feel like they could be stretched a little higher or push themselves a little more, we’ll always encourage them to push a little farther. Most often they reach that level and beyond. The next month, they’ll set their goals even higher because they know they’re achievable.”
Jenner’s advice for becoming a wonderful coach:
- You definitely need to learn to listen.
- Know how to motivate and create success for each person.
- Know and understand the numbers for each person. Jenner coaches people on productivity and business success, so she understands those numbers and how to successfully bring them up.
 “We recently selected Jenner to take over for us as CEO of the Lunatic Fringe Salon company. We chose her for this position because she has a servant’s heart: she has the natural ability to inspire people and bring out their best. You can always give your management team goals, but Jenner has the gift of helping them figure out how they’re going to get there, and she supports them every step of the way.”
— Shawn Trujillo and Angie Katsanevas
Directors, Paul Mitchell The School – Salt Lake City |
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Tips from the Paul Mitchell Green Team Newsletter
Recycling Electronic Waste
One crisp March morning in Greenville, Mr. and Mrs. Green rose early to do their spring cleaning. Diving into their junk-filled garage, they sorted through years of old computers, printers, toner cartridges, and used fluorescent light bulbs. By the end of the day they had called various vendors and arranged for all of the waste to be recycled. They saved their garage from turning into a toxic landfill and they felt as if they’d found the proper ways to dispose of the waste. But had they? Here are some interesting tidbits that the Greens were not aware of … but you should be!
- Computers and electronics: The electronics recycling industry is plagued by sham recyclers who export to developing countries, use prison labor for processing, or dump e-waste after removing the most valuable parts. In China, India, and Nigeria, men, women, and children inhale toxic solder vapors as they burn circuit boards and wires. Primitive metals extraction techniques take their toll on the local environment and on people’s health as microchips are washed in strong acid baths and flushed into rivers. Be a responsible greener and use responsible recyclers. To find your local certified and qualified electronics recycler, please visit: http://www.computertakeback.com/the_solutions/recyclers_map.cfm
- Printer cartridges: Used cartridges contribute to more than 300 million plastic containers in landfills each year. Unless the packaging advises “for single use only,” cartridges can be reused up to four times. Most printer and toner cartridge manufacturers would gladly accept your old cartridge for some credit toward the purchase of a new one.
- Light bulbs: Compact fluorescent light bulbs use about 25% of the energy and last up to 10 times as long as traditional incandescent bulbs. However, these bulbs contain mercury, a metal hazardous to human health and the environment. Don’t toss them in the trash! In some states, such as California, it’s illegal to throw them away; they must be recycled. To find a drop-off site in your area, check with the manufacturer or your local utility and waste-management department, or visit www.earth911.org or www.epa.gov/bulbrecycling
CLICK HERE for a special bonus MASTERS interview with Deedee Crossett, dean and founder of the San Francisco Institute of Esthetics and Cosmetology – A Paul Mitchell Partner School. Find out how “going green” can benefit your pocketbook and your business, as well as the environment!
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 The Advanced Academy Program
Paul Mitchell Advanced Academy offers information-packed advanced haircutting, hair coloring, makeup, and photo shoot education. Most courses are 3- or 5-day hands-on retreats, taught by a team of nationally recognized artists and educators. Our multitiered curriculum includes basic, intermediate, and advanced education that we call CORE (“Learn the Rules!”), ADAPTIVE (“Bend the Rules!”), and CREATIVE (“Break the Rules!”).
Our education incorporates an advanced, accelerated learning system, combined with in-depth technical guidance. Whether you’re an experienced stylist, a veteran art director, or just starting out in your career, you can rejuvenate yourself and fine-tune your craft in a relaxing, personalized, compassionate educational experience.
In 2008, Advanced Academy programs will be offered in the following locations:
• Costa Mesa, California
• Frederick, Maryland
• Orlando, Florida
• North Haven, Connecticut
• Chicago, Illinois
• Houston, Texas
• San Francisco, California
• Sherman Oaks, California
• Salt Lake City, Utah
To learn more on classes and locations,
CLICK HERE
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 Head Trip Audio by Lyn Christian
If ideas are the currency of the new economy, you’ll want to have a monthly thinking partner to help stimulate the creative juices. Head Trip Audio is that partner. This e-zine is packed full of brilliant insights and food for thought designed to jump start your own ideas.
To subscribe, visit www.headtripaudio.com
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 The Four Agreements
By Don Miguel Ruiz
Recommended reading from John Paul DeJoria!
John Paul Mitchell Systems CEO John Paul DeJoria thinks so highly of this book that he gave it as a holiday gift to all of his employees. “All four agreements will help keep you happy and healthy,” John Paul says. “All four agreements will help you stay in our culture and keep those around us happier. This is meant to give you a better way of life.” Read it today!
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Paul Mitchell The School Newsletter
Copyright © 2008 by Paul Mitchell The School. All rights reserved.
Editor: Gail Fink
Design by: Net Connect Publicity.com
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